Returns & refunds
13 articles
I want to initiate a returnSorry that you want to return an item. We’ll make it as easy as possible for you.
How long can I return items?You can return your items to us within 30 days of receiving your order.
How much does a return cost?The cost of a return depends on the shipping provider and the prices in your country.
Which items are excluded from returns?Some items are excluded from returns due to product-specific reasons.
Can I return items from multiple orders together?Yes, you can return items from multiple orders in one package.
Can I exchange an item?Unfortunately, a direct exchange is not possible.
How do I register a return with Klarna?If you paid for your order with Klarna, you can also register your return with Klarna.
When and how will I receive my refund?So you can sit back and relax: we’ll explain when and how your refund will be processed.
My refund has not been received yet. What can I do?Sometimes a refund can take a little time. In general, refunds are processed within approximately 14 days after your return has arrived at our warehouse.
Why is my refund amount different from what I expected?If your refund amount differs from what you expected, there may be several reasons. Here are the most common ones.
Are shipping costs refunded when returning an order?The refund of shipping costs depends on whether you return your order in full or only partially.
What happens to my gift card when I return an order?If you used a gift card for your order, it will be taken into account accordingly when processing your return.
What happens to my discount code when I return an order?If you used a discount code when placing your order, it will be taken into account accordingly when processing your return.