Returns & refunds
13 articles
- I want to initiate a returnSorry that you want to return an item. We’ll make it as easy as possible for you.
- How long can I return items?You can return your items to us within 30 days of receiving your order.
- How much does a return cost?The cost of a return depends on the shipping provider and the prices in your country.
- Which items are excluded from returns?Some items are excluded from returns due to product-specific reasons.
- Can I return items from multiple orders together?Yes, you can return items from multiple orders in one package.
- Can I exchange an item?Unfortunately, a direct exchange is not possible.
- How do I register a return with Klarna?If you paid for your order with Klarna, you can also register your return with Klarna.
- When and how will I receive my refund?So you can sit back and relax: we’ll explain when and how your refund will be processed.
- My refund has not been received yet. What can I do?Sometimes a refund can take a little time. In general, refunds are processed within approximately 14 days after your return has arrived at our warehouse.
- Why is my refund amount different from what I expected?If your refund amount differs from what you expected, there may be several reasons. Here are the most common ones.
- Are shipping costs refunded when returning an order?The refund of shipping costs depends on whether you return your order in full or only partially.
- What happens to my gift card when I return an order?If you used a gift card for your order, it will be taken into account accordingly when processing your return.
- What happens to my discount code when I return an order?If you used a discount code when placing your order, it will be taken into account accordingly when processing your return.