Submit a return
Please write the following information on a note and include it with your return:
Name
Order number (PL…..)
The reason for the return
Send your return to:
PURELEI GmbH
Dudenstraße 37–43
68167 Mannheim
Germany
We recommend sending your return back to us with insured shipping. In the case of uninsured shipping, we cannot cover any damage or loss that occurs during transit.
If you have received defective, incomplete, or missing items, please contact our customer service team directly. Simply click the chat button in the bottom right corner of our website to get in touch with our customer service team. We’ll be happy to help you. 💛