Report your return in the Klarna app or Klarna customer account
Open the Klarna app or log in to your Klarna customer account.
Select the relevant order and mark it as “return reported.”
This will pause your invoice until your return has been received and processed by us.
Once we have checked your return, we will automatically inform Klarna about the refund. Your invoice amount will then be adjusted accordingly.
If you have any questions about your Klarna payment, Klarna’s customer service team will also be happy to assist you. 💛
You can also reach Klarna by phone:
Local rate: 0203 005 0833
Freephone: 0808 189 3333
Opening hours:
Mon – Sat 9 am – 6 pm
Closed on public holidays.
Report unauthorised transaction: 0203 005 0837
Opening hours: 24/7
In most cases, it is sufficient to have your name, the shop name PURELEI, and your email address ready.