Refunds
6 articles
When and how will I receive my refund?So you can sit back and relax: we’ll explain when and how your refund will be processed.
My refund has not been received yet. What can I do?Sometimes a refund can take a little time. In general, refunds are processed within approximately 14 days after your return has arrived at our warehouse.
Why is my refund amount different from what I expected?If your refund amount differs from what you expected, there may be several reasons. Here are the most common ones.
Are shipping costs refunded when returning an order?The refund of shipping costs depends on whether you return your order in full or only partially.
What happens to my gift card when I return an order?If you used a gift card for your order, it will be taken into account accordingly when processing your return.
What happens to my discount code when I return an order?If you used a discount code when placing your order, it will be taken into account accordingly when processing your return.