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Which items are excluded from returns?

Some items are excluded from returns due to product-specific reasons.

Updated over a week ago

These include:

  • Gift cards

  • Personalized jewelry

  • Jewelry Box subscriptions

  • Items for which different return conditions are explicitly stated on the product page

Please also note:

Sets, such as jewelry sets or promotional bundles, can only be returned as a complete set. Partial returns of individual items from a set are not possible.

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