Return in store
If you would like to return your jewelry, you can do so at the store, provided the items were purchased in a PURELEI store and meet our return conditions (e.g. unworn and in perfect condition).
Please bring your proof of purchase so we can process your return quickly and accurately.
Exchange in store
Items purchased in a PURELEI store can also only be exchanged in a store. Subject to availability, you can exchange your item, for example, for:
for a different size
for a different color
for a different model
This allows you to choose your new favorite piece directly in store.
Important to know
Returns or exchanges only apply to items purchased in the respective store.
Items from online orders cannot be exchanged or returned in the store.
Engraved or personalized jewelry is excluded from returns and exchanges.
If you have any questions about your return or exchange in the store, our team on site will be happy to help you. 💛