Customer service & PURELEI stores
11 articles
- How can I contact PURELEI customer service?If you have any questions or concerns, we’re happy to help you personally. You can reach us in different ways.
- How long does it take to receive a response?You will usually receive a response from our customer service team within 48 hours.
- How can I access the live chat?You can find our live chat directly on our website. The chat button is located in the bottom right corner of the screen.
- What information should I have ready for my request?To help you quickly and efficiently, it is helpful if you include a few important details with your message.
- How can I give feedback?Your feedback is incredibly important to us. 💛
- Where can I find a PURELEI store?Would you rather discover PURELEI jewelry in person? Then feel free to visit us at one of our PURELEI stores. 💛🌺
- Which payment methods are accepted in the store?In our PURELEI stores you can conveniently pay for your purchase directly on site. Simple, secure and uncomplicated.
- Can you redeem your voucher or discount code in the store?Yes, you can also redeem your voucher or discount code directly in a PURELEI store.
- Can you return or exchange jewelry purchased in the store?Yes. Items purchased in a PURELEI store can only be returned, exchanged, or claimed under warranty in a PURELEI store.
- Can you submit a complaint about your PURELEI products directly in the store?Yes, if you purchased a PURELEI product directly in the store, you can also submit a complaint there.
- Can you sign up for the Jewelry Box subscription in the store?The PURELEI Jewelry Box subscription can only be completed online through our shop.