Customer service & PURELEI stores
11 articles
How can I contact PURELEI customer service?If you have any questions or concerns, we’re happy to help you personally. You can reach us in different ways.
How long does it take to receive a response?You will usually receive a response from our customer service team within 48 hours.
How can I access the live chat?You can find our live chat directly on our website. The chat button is located in the bottom right corner of the screen.
What information should I have ready for my request?To help you quickly and efficiently, it is helpful if you include a few important details with your message.
How can I give feedback?Your feedback is incredibly important to us. 💛
Where can I find a PURELEI store?Would you rather discover PURELEI jewelry in person? Then feel free to visit us at one of our PURELEI stores. 💛🌺
Which payment methods are accepted in the store?In our PURELEI stores you can conveniently pay for your purchase directly on site. Simple, secure and uncomplicated.
Can you redeem your voucher or discount code in the store?Yes, you can also redeem your voucher or discount code directly in a PURELEI store.
Can you return or exchange jewelry purchased in the store?Yes, you can also return or exchange jewelry in a PURELEI store.
Can you submit a complaint about your PURELEI products directly in the store?Yes, if you purchased a PURELEI product directly in the store, you can also submit a complaint there.
Can you sign up for the Jewelry Box subscription in the store?The PURELEI Jewelry Box subscription can only be completed online through our shop.