How the complaint process works in the store
If your product is damaged or does not function properly, simply speak to our team in the store. They will record your complaint, check the item and discuss the possible next steps with you.
Exchange for the same item
Credit in the form of a voucher
Another suitable solution
Please make sure to bring your receipt so we can quickly identify your purchase.
Important information
Complaints only apply to items that were purchased in the respective store
If you placed your order online, please register your complaint through our customer service. Simply click on the chat button in the bottom right corner of our website. We cannot process online complaints directly in the store
Our store team will be happy to help you and make sure we find a solution together. 💛