For orders from 01.12.2024 placed via our webshop or PURELEI stores a 5-year guarantee applies.
This guarantee covers the following defects:
Color changes on coated stainless steel
Malfunctioning clasps
Tearing of chains or chain elements
Sharp edges or settings
Tangling of chain links, if reported within 10 days of receipt
Important:
The guarantee is additional to the statutory warranty and does not replace it.
How does a guarantee case work?
If you want to report a guarantee case, please contact us via the chat button at the bottom right of our website. We’ll be happy to help. 💛
To process your case quickly, please send us:
Your order number
One or more clear photos of the jewelry
A short description of what exactly happened
Photos for review
To help us assess the defect as quickly as possible, make sure your photos:
Show the entire piece of jewelry
Clearly show the defect (close-up)
Are sharp and well-lit
Sometimes a short video can also help, e.g., if a clasp no longer closes properly or a moving part doesn’t function correctly.
The clearer the defect, the faster we can assess your case and offer a suitable solution.
What happens in a guarantee case?
If a defect covered by the guarantee is confirmed, the procedure is as follows:
Exchange for the same item (if available)
Alternatively, an equivalent replacement item from our assortment
Note: No repairs are carried out.
The guarantee period starts on the purchase date. A guarantee service does not extend the guarantee period.
If you are unsure, contact us via the chat button at the bottom right of our website. We’re happy to help. 💛