Complaints & warranty
7 articles
My item is defective. What should I do?Of course, this should not happen. If your piece of jewelry arrived damaged or faulty, or if a defect occurs, please contact us.
I received the wrong item. What now?Oh no, this should of course not happen. If you received a different item than you ordered, we will take care of it quickly.
An item is missing from my orderOf course, this should not happen. If an item is missing from your package, we will take care of it quickly.
Received a gift and it’s now defective, what are the options?We’re sorry that your gift has a defect. Of course, that shouldn’t happen.
Statutory Warranty – Your Rights Explained SimplyWhen you purchase a PURELEI jewelry piece, you are of course protected.
PURELEI Guarantee – what we offer additionallyIn addition to the statutory warranty, we offer an optional voluntary guarantee for certain purchases.
What is not covered by the 5-year warrantyEven though we try to make many things possible for you, there are cases that are neither covered by the statutory warranty nor by our additional guarantee.