Complaints & warranty
7 articles
- My item is defective. What should I do?Of course, this should not happen. If your piece of jewelry arrived damaged or faulty, or if a defect occurs, please contact us.
- I received the wrong item. What now?Oh no, this should of course not happen. If you received a different item than you ordered, we will take care of it quickly.
- An item is missing from my orderOf course, this should not happen. If an item is missing from your package, we will take care of it quickly.
- Received a gift and it’s now defective, what are the options?We’re sorry that your gift has a defect. Of course, that shouldn’t happen.
- Statutory Warranty – Your Rights Explained SimplyWhen you purchase a PURELEI jewelry piece, you are of course protected.
- PURELEI Guarantee – what we offer additionallyIn addition to the statutory warranty, we offer an optional voluntary guarantee for certain purchases.
- What is not covered by the 5-year warrantyEven though we try to make many things possible for you, there are cases that are neither covered by the statutory warranty nor by our additional guarantee.