In order for us to review the case, the person who purchased the piece of jewelry needs to contact us. Warranty and guarantee claims can only be processed through the original buyer.
The easiest way is to simply pass this information on. With the order number and a few photos of the defect, the buyer is welcome to contact us. Just click the chat button in the bottom right corner of our website to get in touch with our customer service team. We’ll be happy to help. 💛
As soon as we have all the details, we’ll take care of it and find a suitable solution.
After all, a gift should bring joy and that’s exactly what we’re here for. 💛