These include, in particular:
Damage caused by improper use, drops, or impacts
Normal wear and tear, such as scratches or material changes from daily use
Independent repairs or modifications
Water damage to watches
Dirt or stains
Lost or damaged stones and pearls
Products in the categories Beauty, Fine Jewelry (925 Silver), jewelry storage, and textiles
If your piece of jewelry has a defect, always contact our customer service via the chat button at the bottom right of our website with:
Your order number
One or more clear photos of the jewelry
A short description of what exactly happened
Photos for verification
To help us assess the defect as quickly as possible, make sure your photos:
Show the entire piece of jewelry
Clearly show the defect (close-up)
Are sharp and well-lit
In some cases, a short video can also be helpful, for example if a clasp no longer closes properly or a moving part doesn’t function correctly.
The clearer the defect can be seen, the faster we can review your case and offer a suitable solution. 💛