💬 Live Chat
You can find the chat button in the bottom right corner of our website.
Depending on the current workload, we may not always be able to chat live immediately. In that case, our chatbot will collect your request and automatically forward it to our team.
You do not need to submit your request through another form, we will get back to you.
You will usually receive a response within 48 hours.
During particularly busy periods (for example during sales or around holidays), it may occasionally take a little longer.
To help us assist you quickly, please have the following information ready:
Your order number
The email address used for your order
A short description of your request
If relevant: photos/videos
We look forward to hearing from you and will be happy to help. 💛