Orders
11 articles
How can I place an order with PURELEI?Your new favorite piece is only a few steps away. Here’s how you can easily place an order with PURELEI.
Can I place an order without creating a customer account?Yes, you can easily place an order at PURELEI without creating a customer account.
Can I combine multiple orders?Combining orders after they have been placed is unfortunately not possible.
How do pre-orders work?Some pieces of jewelry are so popular that they sell out quickly. With a pre-order, you can secure your favorite item even before the official shipping starts.
I would like to cancel my orderIf you would like to cancel your order, please contact us as soon as possible.
Can I change my order after placing it?After submitting your order, changes are only possible to a limited extent.
How can I change my delivery address after placing my order?Did you make a typo in your address or would you like to have your package sent to a different location? The best thing to do is contact our customer…
Can I change my billing address?It is not possible to change the billing address after your order has been completed.
I haven’t received an order confirmation. What can I do?Don’t worry, this can usually be resolved quickly.
I made a typo in my email address – what should I do now?This can happen easily and is not a problem.
How can I view my order?Would you like to check the status of your order or review all the details again? No problem, it’s very easy.