In many cases, this is a pre-authorization and an actual charge. The authorization is automatically released by your bank or payment provider and usually disappears after a few days.
Possible reasons for a double charge:
The payment process was triggered again
A payment was authorized but not completed
Your bank displays pending amounts separately
If the amount is still charged twice after a few days, please contact our customer service. Simply click the chat button in the bottom right corner of our website to reach our support team. Please share:
Your order number
A screenshot of the double charge
You will only receive an order confirmation from us if the payment was completed successfully.
If you receive two order confirmations, please first check whether they have the same order number.
If two different order numbers are listed, two separate orders were placed.
We will review this for you and clarify the situation as quickly as possible. 💛