Possible reasons
Incomplete or incorrect information
Please check again whether all payment details were entered correctly, such as your card number, expiration date, or security code.
Limit or security check
Some banks or payment providers block a payment for security reasons or if a spending limit has been reached.
Technical issue
Occasionally, there may be a temporary issue with the payment provider.
What you can do
Carefully check the details you entered
Try the payment again
Alternatively choose a different payment method
Contact your bank or payment provider if necessary
Important:
If the payment was not successful, your order was usually not completed. You will only receive an order confirmation by email if the purchase was successful.
If you’re unsure whether your order went through, feel free to contact our customer service. Simply click the chat button in the bottom right corner of our website to reach our support team. We’re happy to help. 💛