Possible causes
High workload at the shipping carrier
Especially around holidays, sales, or special promotions, delivery times may be longer.
Incomplete or incorrect delivery address
Even small typos can lead to delays in delivery.
Stop at a logistics center
Sometimes a package stays in a distribution center for a short time before continuing its journey.
Pre-order included
If your order contains a pre-order item, it will only be shipped once all products are available.
What you can do
First, check the tracking link in your shipping confirmation. There you will find the current status of your shipment.
If the status does not change for several days or something seems unclear, feel free to contact our customer service team. Please share your order number so we can check the shipment for you. We’ll take care of it and help you further. 💛