PURELEI

Shipping & delivery

At PURELEI, we ship your jewelry from Germany to many beautiful corners of Europe.

Which countries does PURELEI ship to?

Here you’ll find all the important information about our shipping methods, delivery times and costs.

Shipping methods and shipping costs overview

Shipping information

Have you received your shipping confirmation and want to know what the current status means? Here is a short overview of the most common status messages.

Delivery status explained simply

As soon as your package has left our warehouse, you will receive a shipping confirmation with a tracking link by email.

How can I track my shipment?

We know how exciting it is to receive your new piece of jewelry. If your delivery is delayed, there may be several reasons.

Why is my delivery delayed?

Sometimes a package is marked as delivered even though it hasn’t reached your hands yet. Don’t worry, in many cases this can be resolved quickly.

My package is marked as delivered but I haven’t received it – what can I do?

Shipping status & tracking

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