Shipping status & tracking
4 articles
Delivery status explained simplyHave you received your shipping confirmation and want to know what the current status means? Here is a short overview of the most common status messages.
How can I track my shipment?As soon as your package has left our warehouse, you will receive a shipping confirmation with a tracking link by email.
Why is my delivery delayed?We know how exciting it is to receive your new piece of jewelry. If your delivery is delayed, there may be several reasons.
My package is marked as delivered but I haven’t received it – what can I do?Sometimes a package is marked as delivered even though it hasn’t reached your hands yet. Don’t worry, in many cases this can be resolved quickly.