1. Check your surroundings
Please first check:
With your neighbors
At your designated drop-off location
In the hallway or at the reception
In your mailbox (for smaller packages)
Often the package has been safely left there.
2. Check tracking details
Through the tracking link in your shipping confirmation, you can see if a drop-off location or substitute recipient was noted.
3. Wait a little longer
In rare cases, a shipment is marked as “delivered” early and only arrives the next business day.
4. Contact us
If your package is still missing after these steps, please contact our customer service via the chat button in the lower right corner and provide your order number. We will initiate an investigation with the shipping carrier and take care of the next steps.