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I forgot to enter my voucher or discount code – what can I do?

Please make sure to always enter your voucher or discount code directly in the checkout before you complete your order.

Updated this week

If you forgot to enter your code, please contact our customer service as soon as possible. Simply click on the chat button in the bottom right corner of our website and send us:

  • your order number

  • the voucher or discount code in question

We will review your case individually and see what is possible.

A retroactive credit cannot be guaranteed, but we will be happy to help you. 💛🌺

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