You’ve already contacted us but haven’t received a reply yet?
Don’t worry, here are a few tips for you:
Processing time
Our current processing time is 5–7 business days. Please be patient, we’ll get back to you as soon as possible.
Check your inbox & spam folder
Please make sure your inbox isn’t full.
Also check your spam/junk folder – sometimes our emails end up there.
Note for T-Online customers
We’ve noticed that T-Online customers more often experience issues receiving our emails. If you’re using a T-Online address, please check your spam folder carefully or provide us with an alternative email address if possible.
If you still haven’t heard from us after the 7 business days have passed, please contact us again.
We’re here for you! 💗
Your satisfaction means the world to us. Thank you for your patience and for giving us the time to review your request carefully.